Good value speedy delivery [email protected]

UK Deliveries only at the moment

Good value speedy delivery service.

The customer pays the postage on orders up to £50.

Lovely Hands will pay second class postage on orders over £50.

We use Royal Mail for deliveries for the following convenient reasons for both parties;

  1. The postage label has both a typed and QR scan code – this logs confirmation of delivery
  2. Flat, fair postage rates across the UK
  3. The goods are insured

1st class – 1 day delivery aim

2nd class – 3 days delivery aim

Orders received before 2.30 pm Monday – Friday will go in that day’s post. One post drop on Saturday morning.

Products ordered that fit into Poly or Jiffy bags should go through most letter boxes, it will only be boxed items, including the gift boxes that will not fit and will need someone to be in the receive them. For boxed items – please consider where you will be when the package is due to arrive and select the most convenient delivery address for you, home or work.

1st & 2nd class postage for order value up to £40.

Signed for 1st and 2nd class post will be the default used where the value of the package is over £40, for insurance purposes.

Gift Vouchers will be posted recorded, signed for.

If you have concerns about your delivery please contact me and I will put a trace on the parcel and let you know progress. This is usually only necessary if we have bad weather conditions.

If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits set by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £5 for UK items to cover the costs we have incurred in sending your parcel (if applicable) and paying for the return. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. We will inform you of the refund amount via email. If you require replacement goods please reorder by replying to the email.

If you have ordered multiple gloves to try on at home, intending to send back the ones not required, this is fine. If free postage has been enjoyed because the order was over £50 or there was a coupon code used then this cost will be recovered from the credit owing on the gloves. An email will be sent to clairfy this. It won’t be a lot of money.

Submitting a product review on the website – this is only open to customers who have made their purchase from Lovely Hands.

We appreciate your feedback, not every review will be put onto the website though.

Guidelines for any photographs emailed of gloves with pets or hobbies / sports – this is much appreciated, please ensure your identity is protected, Lovely Hands will not be able to edit the photos before use.